List of Forms and Contact Details Required to Request Medical Records From Mount Sinai Health System in 2026
Requesting medical records from Mount Sinai Health System means knowing which form to use, where to send it, and how to sidestep the small mistakes that stall a request for weeks. For personal injury attorneys, that gets complicated fast across seven hospital campuses and more than 400 outpatient practices. Routing varies by facility, some locations share Health Information Management contact information, and Mount Sinai Doctors practices may use practice-specific or online pathways. Firms that want to stop managing this by hand often turn to Codes Health for AI-powered retrieval that works toward complete records in a couple of weeks rather than months, with authorization validation and persistent follow-up built in.
Key Takeaways
Mount Sinai uses two primary authorization forms: MR-200 for patient self-requests and MR-201 for third-party requests, including attorneys
All forms are available in six languages: English, Arabic, Greek, Russian, Spanish, and Simplified Chinese
Mount Sinai says it generally responds to completed requests within 7 to 10 days, and its published policy also references HIPAA's 30-day access timeframe
Three facilities do not accept in-person requests: Mount Sinai Beth Israel, Mount Sinai-Union Square, and Mount Sinai-Behavioral Health Center
Mount Sinai says parties such as attorneys, insurers, and subpoena requesters may be charged $0.75 per page, while patients may be charged $6.50 for records delivered electronically
Mount Sinai's current sources publish conflicting contact details for the Queens mailing address and the Chelsea records phone number, so call to confirm before you send anything
Codes Health uses AI-assisted validation to catch authorization errors before submission, heading off the rejections that force a corrected resubmission
Understanding the Mount Sinai Medical Records Request Process
General Overview of Requesting Records
Mount Sinai Health System runs one of the largest healthcare networks in New York City, with hospitals and outpatient practices across Manhattan, Brooklyn, Queens, and Long Island. Health Information Management departments process record requests, though several locations share the same address and phone number.
There are three submission methods: online portal access through MyMountSinai for patients, mail or fax submission using official authorization forms, and in-person requests at facilities that accept walk-ins.
For legal professionals, the third-party pathway requires Form MR-201, which designates the authorized recipient and specifies the records needed. The patient or their legal representative has to sign it.
Key Steps for Initiating a Request
Before submitting anything, gather the patient's full legal name and date of birth, the medical record number if you have it, the specific dates of service, the names of treating physicians or departments, and a clear description of the records needed, whether medical, billing, or imaging. Incomplete information can cause record-request rejections or delays.
Navigating Mount Sinai's Online Portal for Medical Records
Accessing Records via MyMountSinai
The MyMountSinai patient portal gives patients digital access to test results, visit summaries, and treatment notes across Mount Sinai facilities.
Some records requested through MyMountSinai may be available immediately. Mount Sinai's Sharing Hub offers snapshot and formal-copy options, and Mount Sinai says it generally responds to non-immediate record requests within 7 to 10 business days.
Mount Sinai South Nassau currently continues to offer FollowMyHealth for patients accessing certain personal medical records. Its website also provides access to MyMountSinai.
Benefits of Online Record Access
For patients handling their own records, portal access is the fastest route. Attorneys requesting records directly from Mount Sinai should use the third-party authorization process rather than relying on the patient's portal, which means Form MR-201 even when the client has an active MyMountSinai account.
For Mount Sinai Doctors offices, Mount Sinai offers a separate online records-request tool hosted through Swellbox, and some requests may need to go to the practice directly.
Essential Forms for Releasing Mount Sinai Medical Records
Key Sections of a Release Form
Mount Sinai requires authorization forms that comply with HIPAA Privacy Rule requirements. The two primary forms:
Form MR-200: Patient Access Request
Used when patients request their own records
Requires patient signature and date
Must specify records requested and date ranges
Available in six languages
Form MR-201: Third Party Authorization
Required for attorneys, insurance companies, and other third parties
Must include designation of authorized recipient
Requires include or do-not-include selections for sensitive record categories
States that the authorization is valid for one year from the date signed unless another expiration date or event is specified
Both forms address sensitive categories, which the current MR-201 identifies as:
HIV-related information
Alcohol and drug abuse records
Psychiatric records
Genetic testing results
Complete the include and do-not-include selections for these categories carefully. Incomplete or ambiguous authorization may prevent Mount Sinai from releasing the requested sensitive information.
Where to Obtain Official Release Forms
All forms can be downloaded from the Mount Sinai medical records page in PDF, in all six languages.
For firms handling high volumes of Mount Sinai requests, Codes Health provides HIPAA-compliant e-signature workflows and validates authorization completeness before submission, catching missing signatures, date problems, and incomplete sensitive-record selections that would otherwise trigger a rejection.
How to Obtain Old Medical Records From Mount Sinai
Specific Procedures for Archived Records
Mount Sinai says it maintains records for a minimum of 10 years after the last visit, with pediatric records retained until the patient reaches age 21. That is Mount Sinai's own policy, not a universal New York minimum; New York's general rule for physician offices can be shorter, at six years after the last visit and one year after a minor turns 18.
Archived records use the same forms but may take longer. Mount Sinai notes that older records may require additional time because some are stored outside the hospital.
Challenges With Older Records
Legacy records from facilities Mount Sinai acquired over the years may sit in different systems, filed under a previous facility name or numbering scheme. When you request older records, include as much identifying detail as you can: previous facility names, approximate treatment dates, treating physicians, and the department or specialty involved.
For cases spanning multiple years and facilities, firms often find a specialized retrieval service can locate and compile records faster than filing separate requests one facility at a time.
Contact Details for Mount Sinai Medical Records Departments
Addresses and Phone Numbers for Record Requests
The Mount Sinai Hospital
Address: One Gustave L. Levy Place, Box 1111, New York, NY 10029
Phone: 212-241-7607
In-Person: Yes
Mount Sinai Queens
Phone: 718-808-7683
In-Person: Yes
Address: Mount Sinai's current sources conflict here. Its Medical Records webpage lists 30-14 Crescent Street, 5th Floor, Long Island City, NY 11102, while the current MR-201 lists 25-10 30th Avenue, Long Island City, NY 11102. Call 718-808-7683 to confirm the correct destination before mailing.
Mount Sinai Beth Israel
Address: 150 East 42nd Street, 5th Floor, Section D, New York, NY 10017
Phone: 212-420-2665
In-Person: No
Mount Sinai Brooklyn
Address: 3201 Kings Highway, Brooklyn, NY 11234
Phone: 718-951-2806
In-Person: Yes
Mount Sinai-Union Square
Address: 150 East 42nd Street, 5th Floor, Section D, Attn: Outpatient Team, New York, NY 10017
Phone: 212-420-2665
In-Person: No
Mount Sinai Morningside
Address: 1090 Amsterdam Avenue, 13th Floor, Suite B, New York, NY 10025
Phone: 212-523-3265
In-Person: Yes
Mount Sinai West
Address: 1000 Tenth Avenue, Lower Level, New York, NY 10019
Phone: 212-523-6623
In-Person: Yes
Blavatnik Family Chelsea Medical Center
Address: 325 West 15th Street, New York, NY 10011
In-Person: Yes
Phone: Mount Sinai currently publishes conflicting numbers, 212-420-2665 on its Medical Records webpage and 212-604-6045 on MR-201 Rev. 5/2025. Verify before sending a request.
NY Eye and Ear Infirmary
Address: 310 East 14th Street, New York, NY 10003
Phone: 212-979-4352
In-Person: Yes
Mount Sinai-Behavioral Health Center
Address: 150 East 42nd Street, 5th Floor, Section D, New York, NY 10017
Phone: 212-420-2665
In-Person: No
Mount Sinai South Nassau
Address: One Healthy Way, Oceanside, NY 11572
Medical Records phone: 516-632-3907
Fax: 516-470-6031
In-Person: Yes
South Nassau's general hospital number, 516-632-3000, is separate and should not be used in place of the medical records line. Do not infer fax numbers for the other facilities from their telephone numbers.
Physical Address for Mail-In Requests
Mail requests to the Health Information Management department at the facility where treatment occurred, with the completed MR-200 or MR-201. On identification, Mount Sinai requires a valid government-issued photo ID for in-person requests, and South Nassau separately instructs patients who mail its form to include a copy of ID. Check the facility's instructions before mailing.
Mount Sinai's system-level instructions identify medicalrecordrequests@mountsinai.org for South Nassau only. Other hospitals on the central records page are directed to the listed mail and in-person pathways, while Mount Sinai Doctors practices may have their own procedures.
Streamlining Mount Sinai Record Requests for Legal Professionals
Challenges for Professionals
Personal injury attorneys hit the same friction points on Mount Sinai cases: separate requests per treatment location, different contact numbers and procedures by facility, no centralized tracking, manual follow-up when responses stall, and rejection risk from authorization errors. Traditional retrieval can take weeks or months, particularly when requests require repeated follow-up or resubmission.
Solutions for High-Volume Requests
Firms with real case volume tend to hand this off. Codes Health combines AI-powered request validation with human verification and works toward complete records in a couple of weeks, through:
AI validation that catches authorization errors before submission
Multi-channel outreach through calls, faxes, emails, and portals
Persistent follow-up until records are received
Completeness verification comparing delivered records against the original request
For firms using Filevine as their case management platform, the Codes Health Filevine partnership announced in July 2026 lets teams submit requests, track status, and receive completed records without leaving the Filevine project.
Ensuring Completeness and Accuracy of Mount Sinai Records
Checking for Gaps in Retrieved Records
Getting records back is not the same as getting complete records. Check delivered material against the original request before you close out the retrieval. Common gaps include:
Missing billing records when only medical records were delivered
Absent imaging reports or radiology results
Incomplete date ranges
Missing records from affiliated facilities
Resolving Discrepancies With Mount Sinai
When records look incomplete, contact the Health Information Management department at that facility, reference your original request date, and name exactly which records are missing. Mount Sinai's HIPAA compliance program governs how facilities handle requests, though follow-up often takes several contacts.
Codes Health handles this through its completeness review, checking delivered records against the original request before returning materials to the firm and working with the facility to resolve any gaps before closing the retrieval.
HIPAA Authorization for Family Members and Third-Party Access
Requirements for Family Access
Whether a family member can obtain records depends on the patient's status, that person's legal authority, and applicable state and federal law. HIPAA and New York law distinguish among personal representatives, parents, guardians, health-care agents, executors, administrators, and distributees.
For minors: a parent or legal guardian generally may request records when legally authorized to act for the child, subject to exceptions for certain confidential services and other circumstances governed by state and federal law
For incapacitated adults: a health care proxy or court-appointed guardianship papers may establish authority
For deceased patients: Mount Sinai may permit an established next of kin, executor, or court-appointed administrator to request records. If the patient did not die at a Mount Sinai facility, Mount Sinai says a death certificate is required to verify death. Additional proof of legal authority may be required depending on the requester's status
The authorization should clearly identify the relationship and the legal basis for access.
Authorizing Legal Representatives
Attorneys submit Form MR-201 with the patient's signature (or a legal representative's signature with supporting documentation), clear identification of the firm as authorized recipient, specific records and date ranges, and include or do-not-include selections for any sensitive categories.
On powers of attorney, the New York State Department of Health states that an attorney representing a qualified person needs a signed power of attorney authorizing the attorney to request medical records. Health-care agents and other personal representatives may have access within the scope of authority granted by applicable law.
Avoiding Delays in Mount Sinai Record Retrieval
Common Causes of Delays
Authorization errors are a common cause of record-request rejections and delays. The issues that come up most:
Missing patient signature
Missing or invalid authorization dates, including an undated patient signature
Incomplete sensitive-record selections when psychiatric or alcohol and drug abuse records are needed
Incorrect facility address routing the request to the wrong department
Blurry or expired photo ID copies
Incomplete date ranges leaving gaps in requested records
A rejected or incomplete authorization can require correction and resubmission, causing additional delay.
Best Practices for Faster Retrieval
Before submitting, verify:
Correct form selected, MR-200 or MR-201
Patient signature present and dated, and all required fields completed
Expiration date or event entered if you need something other than the default one-year term
Sensitive-record selections completed if applicable
Legible photo ID attached where the facility requires it
Correct facility address and specific date ranges
Incomplete authorizations are a leading cause of denied requests. Missing patient signatures, unclear expiration dates, or unchecked boxes for sensitive records can force a corrected resubmission and push your timeline out. Under the federal HIPAA right of access, covered entities generally must act on a request within 30 days, with state law sometimes setting different requirements. Codes Health's AI review catches these errors before submission, automatically flagging misspellings, missing dates of service, and signature issues that would otherwise cause provider rejections.
Why PI Firms Use Codes Health for Mount Sinai Retrieval
Mount Sinai's records sit behind a scattered request map: multiple campuses, shared and conflicting HIM contact details, a separate Swellbox pathway for Mount Sinai Doctors practices, and a South Nassau facility running on its own email, fax, and portal. Codes Health consolidates that into one request workflow, so a firm is not tracking eleven destinations per case.
AI validation of authorizations, dates, and provider-specific requirements before submission
Multi-channel follow-up across calls, faxes, emails, and portals until records arrive
Completeness verification against the original request before delivery
Flat fee pricing
Filevine integration for firms managing cases in that platform
Custom integrations with CRM platforms and other medical software for high-volume firms
General AI platforms like ChatGPT can summarize a document, but they do not manage authorizations, provider outreach, or completeness checks, and they are not designed for litigation-grade medical record review. Codes Health's platform is purpose-built for that work, with AI-generated insights verified by human medical and legal reviewers.
Codes Health's MIT-educated engineering team continuously builds out additional workflows and products, so the platform keeps evolving and becoming more comprehensive to meet the changing demands of modern legal practices.
The Bottom Line
Mount Sinai record requests are not hard so much as fiddly. Use MR-200 for patient self-access and MR-201 for attorney requests, confirm the Queens address and Chelsea phone number before mailing, complete the sensitive-record selections, and remember the authorization runs one year from signature unless you specify otherwise. Get those details right and you avoid most of the resubmission cycles.
A word on speed claims from retrieval vendors. Codes Health's position is that services promising same-day retrieval typically return only the records that happen to be immediately available electronically, leaving the firm or the client to chase the rest, and it says that added client involvement is a driver of churn. Codes Health works toward the complete record set in a couple of weeks rather than months, with flat fee pricing, validation before submission, and completeness verification before delivery.
Frequently Asked Questions
What is the typical timeframe for Mount Sinai to process a records request?
Mount Sinai says it generally responds to completed requests within 7 to 10 business days, although its published policy also references HIPAA's 30-day access timeframe. Under New York Public Health Law §18, qualified persons generally must be given an opportunity to inspect records within 10 days of a written request; separate rules govern requested copies, and the law does not impose a universal 10-day delivery deadline. Archived records or multi-facility requests may take longer.
Is there a fee to request medical records from Mount Sinai?
Mount Sinai states that it may charge patients $6.50 for records delivered electronically. If fees apply, paper delivery of electronic records is $0.07 per page, and paper copies of original paper records are $0.12 per page. For other parties such as attorneys, insurance companies, and subpoena requests, Mount Sinai says a fee of up to $0.75 per page may be charged. Mount Sinai says it does not charge for urgent in-person requests or for records submitted to physicians or other health care providers.
What should I do if my request is denied or delayed?
Start with the Health Information Management department at that facility to find the specific reason, usually an incomplete form, a missing signature, or an unclear date range. If you believe your rights under HIPAA or New York law have been violated, Mount Sinai's Privacy Office can be reached at 212-241-3211. Depending on the issue, complaints may also go to the HHS Office for Civil Rights or the New York State Department of Health.
Can I request imaging studies like X-rays and MRIs?
Yes. X-rays, CT scans, MRIs, and radiology reports can be requested using the same authorization forms; specify the imaging type and dates. Imaging may be provided on CD or electronically depending on the facility and file size. For NY Eye and Ear Infirmary record requests, including those involving imaging, the published Medical Records number is 212-979-4352.
How do I request records for a patient who has passed away?
Mount Sinai may permit an established next of kin, executor, or court-appointed administrator to request records. If the patient did not die at a Mount Sinai facility, Mount Sinai says a death certificate is required to verify death. Additional proof of legal authority may be required depending on the requester's status, and New York law can also recognize distributees where there is no will. Contact the facility's Health Information Management department for guidance on its specific procedures.
