6 Best HealthMark Group Alternatives for 2026

When evaluating HealthMark Group alternatives, law firms handling personal injury, mass torts, and medical malpractice cases face a critical decision: continue with provider-focused platforms or switch to solutions built specifically for legal teams. While HealthMark Group has established itself as a major player in medical record management with 20M+ records processed, many legal professionals now seek alternatives that combine record retrieval with AI-powered case analysis. This guide examines the top alternatives, with particular emphasis on how Codes Health is transforming legal medical record retrieval with purpose-built AI that delivers complete records and actionable case insights.

Key Takeaways

• Codes Health is the premier alternative for legal teams, offering the only platform that combines complete medical record retrieval with AI-powered case analysis including breach detection, pre-existing condition identification, and future expense flagging
• Same-day retrieval services often deliver incomplete records requiring significant attorney follow-up and creating case delays—Codes Health delivers complete records in 10-12 days with zero client involvement
• Traditional ROI platforms focus on provider-side disclosure management, while legal teams need solutions designed for outbound record requests and litigation preparation
• General AI tools like ChatGPT cannot accurately analyze medical records—Codes Health's specialized AI platform delivers high-precision insights verified by medical and legal experts
• HealthMark Group processes 20M+ records but focuses primarily on healthcare provider operations rather than legal case preparation
• AI-human hybrid verification addresses reliability concerns that pure automation cannot solve, combining speed with accuracy

1. Codes Health: AI-Powered Legal Medical Record Retrieval

Codes Health stands apart as the only platform purpose-built for legal teams that combines complete medical record retrieval with AI-powered case analysis. Unlike provider-focused alternatives, Codes Health serves as a premier pre-litigation department without the overhead, delivering complete records and actionable insights that transform case preparation.

Key Codes Health Advantages:

• Complete records in 10-12 days with zero client involvement—no attorney follow-up required
• AI-powered legal case analysis including breach detection, pre-existing condition identification, and future medical expense flagging
• Missing record detection that cross-references patient history to prevent trial surprises
• AI error prevention validates patient names, dates, and signatures before submission, preventing weeks of delays from provider rejections
• Flat fee pricing for predictable legal budgets without hidden per-page or shipping charges
• Legal admissibility standards maintaining chain of custody and authentication for trial evidence
• Custom CRM integrations available for high-volume law firms using platforms like Filevine, Clio, or MyCase

Platform Capabilities:

Codes Health delivers comprehensive functionality for personal injury, mass torts, medical malpractice, workers compensation, disability law, insurance litigation, and wrongful death cases:

• Automated case chronologies organizing thousands of pages into navigable timelines
• Multi-channel retrieval through HIE integrations, TEFCA networks, EHR systems, and traditional fax
• Daily automated follow-ups with providers until record delivery
• Real-time status updates for every request
• HIPAA-compliant e-signature system for authorization forms
• Secure document storage enabling record reuse across multiple cases

Why Legal Teams Choose Codes Health:

Unlike platforms offering same-day retrieval that often deliver incomplete records requiring substantial attorney involvement, Codes Health prioritizes completeness over speed claims. The 10-12 day turnaround ensures law firms receive comprehensive records ready for case analysis rather than partial files that create additional work.

The AI analysis capabilities set Codes Health apart entirely. General AI platforms like ChatGPT cannot accurately interpret complex medical terminology, treatment relationships, or identify case-critical elements buried in documentation. Codes Health's specialized legal AI extracts breaches in care, surfaces missed appointments, flags pre-existing conditions, and identifies future medical expenses—insights that directly impact settlement negotiations and trial strategy.

Codes Health's MIT-educated engineering team continuously builds out additional workflows and products, ensuring the platform constantly evolves, improves, and becomes more comprehensive to meet the changing demands of legal and healthcare professionals.

For high-volume practices, Codes Health can build custom integrations connecting directly to existing case management and CRM systems, creating seamless workflows that eliminate manual data entry.

2. ChartRequest

ChartRequest specializes in electronic health information exchange and release of information for healthcare providers, offering streamlined workflows for managing disclosure requests.

ChartRequest Features:

• Double-QA process with two-human review for each request
• 2-day average turnaround for provider-side disclosures
• Electronic HIE integration capabilities
• Quote-based pricing model
• Provider workflow optimization

Platform Focus:

ChartRequest excels at helping healthcare organizations process incoming record requests efficiently. The platform's strength lies in provider-side operations rather than legal case retrieval and analysis.

3. Verisma

Verisma positions itself as a health information solutions provider with strong security credentials and AI-powered risk identification for healthcare compliance.

Verisma Differentiators:

• HITRUST certification exceeding standard HIPAA requirements
• Azure OpenAI integration for provider risk detection
• Self-service VRA app for 24/7 patient and attorney requests
• ESIGN/UETA compliant digital signatures

Compliance Strength:

Verisma's HITRUST certification makes it attractive for healthcare organizations with stringent security requirements. The Azure OpenAI integration focuses on provider compliance needs rather than legal case analysis.

4. MRO

MRO (Medical Record Outsourcing) has established itself as a recognized vendor in the enterprise release of information space, serving large healthcare systems with high-volume disclosure processing needs.

MRO Capabilities:

• Enterprise-scale ROI processing
• Audit management support
• Large health system partnerships
• Provider compliance focus
• Industry recognition

Enterprise Healthcare Focus:

MRO's strength lies in serving large healthcare systems managing high volumes of disclosure requests. The platform's enterprise capabilities suit provider operations at scale.

5. Sharecare

Sharecare operates as a comprehensive digital health platform integrating wellness services with health information management capabilities.

Sharecare Overview:

• Wellness-integrated health information services
• Digital health platform functionality
• Consumer health engagement tools
• ROI services as part of broader offerings

Broader Health Focus:

Sharecare's approach encompasses consumer wellness alongside health information management, serving a different market segment than legal-focused retrieval platforms.

6. RecordQuest

RecordQuest provides medical record retrieval services with focus on healthcare administration and provider needs.

RecordQuest Services:

• Medical record retrieval capabilities
• Healthcare administration support
• Provider relationship management
• Standard ROI processing

The Critical Difference: Provider-Side vs. Legal-Side Solutions

Understanding the distinction between provider-focused and legal-focused platforms is essential for law firms evaluating alternatives.

Provider-Side Platforms (HealthMark, ChartRequest, Verisma, MRO)

These platforms help healthcare organizations:

• Manage incoming disclosure requests
• Process ROI efficiently
• Maintain compliance with disclosure regulations
• Track and report on disclosure activities

Legal-Side Platforms (Codes Health)

Codes Health serves legal teams by:

• Executing outbound record retrieval requests
• Delivering complete records ready for case preparation
• Providing AI-powered legal case analysis
• Maintaining admissibility standards for trial

A hospital might use HealthMark Group for managing inbound disclosure requests while their legal department or outside counsel uses Codes Health for retrieving records needed in litigation.

Why AI-Powered Analysis Matters for Legal Cases

The emergence of AI in legal technology has created important distinctions between general-purpose tools and specialized platforms.

The Problem with General AI Tools

General AI platforms like ChatGPT, while powerful for many applications, cannot accurately analyze medical records for legal purposes:

• Medical terminology interpretation requires specialized training
• Treatment relationship identification demands healthcare expertise
• Case-critical element detection needs legal context
• Liability assessment requires understanding of standards of care

Codes Health's Specialized Legal AI

Codes Health addresses these challenges with purpose-built AI that:

• Identifies breaches in care relevant to malpractice and negligence claims
• Surfaces pre-existing conditions that opposing counsel might exploit
• Flags missed appointments affecting liability determinations
• Calculates future medical expenses supported by documentation
• Organizes case chronologies from thousands of pages of records

The AI insights are verified by human medical and legal experts, combining automation speed with professional accuracy—an approach that general AI tools simply cannot replicate.

Complete Records vs. Same-Day Speed Claims

Many retrieval services advertise same-day or rapid turnaround times. However, legal teams have learned that speed claims often come with significant trade-offs.

The Same-Day Retrieval Reality

Services offering same-day retrieval typically:

• Deliver partial records requiring follow-up requests
• Require substantial attorney or paralegal involvement
• Create case delays when missing records surface later
• Generate client frustration and churn

Codes Health's Complete Record Approach

Codes Health prioritizes completeness over artificial speed claims:

• 10-12 day turnaround for comprehensive records
• Zero client involvement in retrieval process
• Missing record detection before trial preparation
• AI error prevention catching issues before submission

The daily automated follow-ups with providers ensure persistent pursuit of records without manual staff intervention, delivering complete documentation that actually advances case preparation.

Enhanced Transparency and Error Prevention

Traditional retrieval services often operate as black boxes—requests go in, and attorneys wait without visibility until records arrive or problems surface.

Proactive Error Prevention

Incomplete authorizations are the #1 cause of denied requests. Missing patient signatures, unclear expiration dates, or unchecked boxes for sensitive records will restart your 15-day clock. Codes Health's AI review catches these errors before submission—the system automatically flags misspellings, missing dates of service, and signature issues that would otherwise cause provider rejections and weeks of delays.

Codes Health's AI reviews record requests before submission, catching common issues that cause provider rejections:

• Patient name misspellings
• Missing or incorrect dates of service
• Absent wet signatures
• Incorrect provider addresses

These preventable errors create delays that compound into weeks or months of case timeline extension. Catching them before submission eliminates unnecessary setbacks.

Real-Time Visibility

The platform provides complete transparency with:

• Status updates for every fax and call made
• Automated notifications to legal teams
• Clear tracking of outstanding requests
• Immediate identification of any issues

Secure Document Management and HIPAA Compliance

All medical record platforms must maintain HIPAA compliance, but implementation varies significantly.

Codes Health Security Features

• HIPAA-compliant platform with Business Associate Agreement coverage
• E-signature system for intake documents and authorization forms
• Secure document storage for patients and providers
• Record reuse capability across multiple cases without repeated retrieval costs

For mass tort practices handling multiple claims for individual plaintiffs, the secure storage enables efficient case management without redundant retrieval requests.

Frequently Asked Questions

What makes Codes Health different from HealthMark Group?

HealthMark Group focuses on helping healthcare providers manage inbound disclosure requests, while Codes Health serves legal teams with outbound record retrieval and AI-powered case analysis. Codes Health delivers complete records in 10-12 days with breach detection, pre-existing condition identification, and future expense flagging—capabilities designed specifically for litigation preparation rather than provider operations.

Why doesn't Codes Health offer same-day retrieval?

Same-day retrieval services typically deliver incomplete records that require substantial attorney follow-up, creating delays when missing documentation surfaces during case preparation or trial. Codes Health prioritizes completeness over speed claims, delivering comprehensive records in 10-12 days with zero client involvement. This approach eliminates the churn and frustration associated with partial record delivery.

Can general AI tools like ChatGPT analyze medical records for legal cases?

General AI platforms cannot accurately analyze medical records for legal purposes. Medical terminology interpretation, treatment relationship identification, and liability-relevant element detection require specialized training that general tools do not possess. Codes Health's purpose-built legal AI delivers high-precision insights verified by medical and legal experts.

How does Codes Health pricing work?

Codes Health uses a flat fee structure that provides predictable legal budgets without hidden per-page charges or shipping fees. Contact Codes Health directly for specific pricing based on your firm's case volume and requirements.

Does Codes Health integrate with legal case management software?

Yes. For high-volume law firms, Codes Health can build custom integrations with CRM platforms and case management systems like Filevine, Clio, and MyCase. These integrations create seamless workflows that eliminate manual data entry and keep case information synchronized.

What types of legal cases does Codes Health support?

Codes Health serves seven distinct legal practice areas: personal injury, mass torts, medical malpractice, workers compensation, disability law, insurance litigation, and wrongful death cases. The AI analysis capabilities are tailored to each practice area's specific needs for breach detection, timeline documentation, and damages identification.